Users profiles are added, updated, and deleted/deactivated throughNRDR Manage User Profiles Menu Item the Manage User Profiles page found under Facility Management in the NRDR menu. 

Selecting the Manage User Profiles item opens the page with sections for searching, updating, and adding users.

Access to the Manage User Profiles page is determined by your user role:

  • Facility Administrators may manage Facility Administrator, Registry Administrator, and Facility User profiles.

  • Registry Administrators may only manage Facility User profiles.

  • Facility Users cannot access the Manage User Profiles page.NRDR Manage User Profiles Page

Physician Users are maintained through the Manage Physicians page. Refer to Understanding NRDR User Accounts and Profiles for a detailed list of permissions for each role.

Note: Your permissions are determined by your highest-level profile within a single facility; therefore, you may have permission to manage user profiles for one facility, but not another. For example, if you are a facility administrator for facility 111111 and a facility user for facility 222222, you can access the Manage User Profiles page for facility 111111 only.

Add a User Profile

The bottom section of the page displays a table of user details. By default the table is blank with an Add button underneath, so that you can add new user profiles.

To add a new user profile for an existing user account, please enter information for each field, as follows:


Field Name


User Name

Select the user name for which you want to create a new profile. Upon selection, the First Name, Last Name, and e-mail fields populate automatically.

Note: If you want to create a profile for a user who currently does not have access to NRDR – i.e. who does not have a user name and password, leave the default value of New User for the User Name field. See Invite New Users for details on creating new user accounts.

Facility ID

If you are a Facility Administrator, you can select one or more facilities for the new profile. If you select more than one facility, then a profile will be created for each facility ID and linked to the user’s account.


If you select Inactive, the user will not be allowed to use the new profile.

User Type

Only user types that you are authorized to add are displayed in the drop-down list for the User Type field – e.g. Registry Administrators may only select Facility User.

If you select Facility Administrator as the user type the current Facility Administrator’s profile will be deleted.

Note: If the current Facility Administrator still needs access to NRDR, we recommend creating a Registry Administrator or Facility User profile for them before adding a new Facility Administrator.


Office Phone

You may change the e-mail address and specify a phone number for this profile. The Office Phone field is optional.

Facility Administrators Only

Mobile Phone



Additional Information

These fields appear when User Type is Facility Administrator. This user type is the point of contact, so it is important to provide accurate and complete information, where possile.

Registry Administrators and Facility Users Only


Select one or more registries the profile is allowed to access. This field does not appear for Facility Administrators because they may access all registries for a facility.

Click Add to add the new user profile after you have entered data for all fields. NRDR Manage User Profiles - Add User ErrorsError messages appear at the bottom of the screen if there are any problems with the user data entered.

Search for a User

The top section of the Manage User Profiles page provides a filter for you to search for users by user name, e-mail address, user type, first and last name, status, and activation status. To view the search filter, click thebutton on the Filter bar.NRDR Manage User Profiles Search - Collapsed

Opening the filter displays the search form:NRDR Manage User Profiles Search - Expanded

Specify your search criteria and click the Search button. To reset filter fields to their default values, click the Reset button.

Note: User Type criteria are determined by your highest-level profile – e.g. Registry Administrators can search for Facility User profiles only, while Facility Administrators can view all profiles.

Note: By default, the Status field is set to Active and this criterion is applied when the Manage User Profiles page first opens. Consequently, you must change this field to Inactive or All if you want to search for Inactive profiles.

Search results are displayed in a table below the filter:NRDR Manage User Profiles - Search Results

Note: Search criteria are not case sensitive. The user name, first name, and last name search fields use a wildcard search to find all occurrences of criteria, regardless of position; e.g. in the example, above, the query returns all users with the letters eSt at the beginning, at the end, or in the middle of the first name, regardless of case.  

Columns with underlined titles can be sorted. Click a column name to sort the list in ascending or descending order by the values in that column.

Update or Delete a User Profile

You may edit your own user account using the functions provided in the My Account menu.

To edit another user’s e-mail address, status, or other account information, use the Manage User Profiles page to search for the user and click the Edit link in the search results table. The record details appear at the bottom of the screen, with Update, Delete, and Cancel buttons underneath.

You can modify all fields except user name, facility ID, and first and last name. If you want to remove a user’s access to NRDR, you must change the Status field to Inactive.NRDR Manage User Profiles - Update User

Update the desired fields and click the Update button to save the changes, or click the Cancel button to discard the changes.

Click the Delete button to delete the user account.

Your ability to update or delete user accounts depends on your user role:

  • Facility Users cannot update or delete any user accounts through the Manage User Profiles page, including their own.

  • Registry Administrators may update and delete Facility User accounts for their registry and facility.

  • Facility Administrators can update and delete Facility User and Registry Administrator accounts for their facility.

A Facility Administrator account cannot be deleted manually. However, if you add a Facility Administrator, the current Facility Administrator will be deactivated or deleted.

Note: If you need to replace a Facility Administrator, but that person still needs access to NRDR, you can create a Registry Administrator or Facility User account before deactivating or deleting the Facility Administrator, so they can still log in.

You can only delete users who have not saved or submitted any forms. If you want to remove NRDR access for a user who cannot be deleted from the system, change the user’s Status to Inactive.

Previous: Understanding NRDR User Accounts and Profiles
Next: Invite New Users