The My Account menu includes links to pages for you to change your account details and password.My Account Menu


Change Account Details

Use the Change Account details page to update your user name, first and last name, e-mail address, and phone number. Make the desired changes and then click the Save button. If changing your user name, make sure to follow the user name rules, and be aware that the name you choose must be unique to NRDR.My Account - Change Account Details



Change Profile Information

At the bottom of the Change Account Details page is a table listing each of the user profiles associated with your NRDR user account. Clicking the Edit link displays the details of a single profile. You can update your e-mail address and phone number by making changes and clicking the Update button.

My Account - Change Account Details - User Profile Detail

Note: Updates to Status, User Type, and Registries are done through the Manage User Profiles page by users with sufficient permission.



Change Your Password

Each NRDR user has a unique combination of user name and password. Passwords must be changed every 90 days and you will be notified 10 days before expiration.


Complete the following steps to change your password:

  • Log in to NRDR using your current login information

  • Select Change Password, under My Account, from the NRDR menu. 


The Change Password page appears:Change Password Page

  • Enter the following fields:


Old password: Enter your current password.


Note: If this is the first time you have logged in since your password was reset, then your current password is the temporary password in the e-mail you received when your password was reset. We recommend you use your browser’s clipboard to copy and paste the temporary password from the e-mail.


New password: Enter a new password that is at least eight (8) characters long and that contains at least one character from at least three of the following sets:

- lower case: abcdefghijklmnopqrstuvwxyz

- upper case: ABCDEFGHIJKLMNOPQRSTUVWXYZ

- number:1234567890

- special character: !@#$%^&*()_.


For example, a1!a1!a1 is a valid password, but 12345678 is invalid because it contains characters from only one set.

The new password cannot be the same as any of your 10 previous passwords.


Password confirmation: Repeat the new password in the Password Confirmation field.


  • Click the Change Password button.


A confirmation message appears once your new password has been created. 



Reset Your Password 

If you forget your password, use the Forgot Password link in the upper right corner of the login page to reset it.My Account - Forgot Password Link


Enter your user name and e-mail address to generate a temporary password.My Account - Forgot Password Page


Note: The information you enter must match the user’s account information – i.e. the user name and e-mail address must match those in NRDR. If you cannot remember the exact information, please contact the NRDR Help Desk.


After you receive your temporary password, use it to log in to NRDR. The Change Password page appears. Follow the instructions, above, for changing your password, using your temporary password for the Old or Temporary Password field.


Note: For user accounts logging in to TRIAD, you cannot use a temporary password to log in to TRIAD. You must first

  • log in to the NRDR portal with your temporary password

  • follow the instructions to change your password

  • then use your new password to log in to TRIAD




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