The first time NRDR participants access the NRDR portal using their new ACR Login account, they are prompted to enroll in the Okta multifactor authentication (MFA) by doing one of the following: 

  1. Go to and click the NRDR icon on the ACR Login Dashboard

  2. Go to and click Login with ACR Account and enter your ACR login credentials

Selecting one of the above login methods takes participants to a page with MFA enrollment instructions at:

While enrollment in one MFA method, or factor, is required, NRDR participants are strongly encouraged to enroll in at least 2 of the 4 factors—preferably at least 1 mobile application and either SMS or Security Key. Enrolling in multiple factors is very helpful for account recovery and enables NRDR participants to reset their password without contacting support.

Note: Of the 4 multifactor options NRDR users may select to enroll in, two (Okta Verify and Google Authenticator) require installing an application on your mobile device. For those who do not have a smart phone, or would prefer not to download applications to your phone, please enroll in either SMS or Security Key/Biometric Authenticator.

Learn more about MFA enrollment options by consulting the information resources in the table below.

FactorInformational Resources
Okta Verify

Written instructions

Okta video instructions
Security Key or Biometric Authenticator

Written instructions

This option is available only for participants who have their own security key or biometric authenticator.
Google Authenticator

Written instructions

Okta video instructions

Written instructions

Okta video Instructions

Be sure to check the box "Do not challenge me on this device for the next 30 days" (see screenshot below).  If this box is not checked, you will receive an MFA prompt every time you log in to NRDR.