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About NRDR Support

NRDR Support is your resource for learning about how to maximize your participation in any of

the registries that comprise the National Radiology Data Registry (NRDR) including the Qualified Clinical Data Registry that supports participation in CMS’s Merit-based Incentive Payment System (MIPS). This online resource features both the NRDR Knowledge Base--an online searchable user guide--to help you quickly and efficiently find information and a ticket submission function whereby you can submit questions and report issues to the NRDR support team for assistance.


About the Knowledge Base

The NRDR knowledge guide contains both general content that applies to all registries, and

registry specific content, compiled into articles in eight categories:

  • NRDR – Overview introduces each of the registries and their unique features along with the overall benefits of NRDR participation.

  • Getting Started provides the information needed for new participants to complete applications for corporate and facility accounts and for existing participants to update or manage their accounts. Several registry-specific start-up guides are available that provide a step-by-step process for initiating participation. 

  • Facility and Account Management describes how to create and manage user profiles and databases for physicians, physician groups, etc.

  • Submitting Data contains registry-specific articles on getting data into registries that are used for generating reports.

  • Understanding Your Reports provides in-depth information about how to interpret your reports to gain insight about clinical performance, comparison with peers, and opportunities for improvement. An Available Reports article for each registry provides a table summary of all registry-specific reports including the report name, data presented, frequency and access.

  • MIPS/CMS Reporting contains content specific to the MIPS program, including requirements on the various program categories as well as how to use NRDR as a QCDR for MIPS reporting.

  • Core Documents contains support documentation and forms, e.g., data dictionaries and file specifications.

  • Release Notes includes an overview of NRDR software updates organized by year. 

The  Knowledge Base search function guides you to content of interest. Searches match criteria against article content, title, and keywords.FD Knowledge Base Search Bar

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About Help Desk

Can’t find what you’re looking for? Have a question? Need help with a form or other issue? Creating a ticket with the NRDR Help Desk is an efficient way to get your questions answered or a problem resolved. Tickets submitted are triaged to the NRDR Support team member best equipped to address your ticket’s issue.

Ticket process

Click the Submit a Ticket icon on the NRDR Support home page to open a new ticket that requests four required pieces of information. Upon submitting a ticket, an NRDR support representative will be reviewing your request and will send you a personal response within 3 business days.


Ticket Tips

Submitting a ticket takes just a few minutes. Help us help you by following a few tips described below when completing a ticket.[

  1. Provide as much detail as possible, without including PHI. Include a screenshot if it would be helpful to demonstrate your issue.

  2. Always include a corporate or facility ID, if applicable.

  3. Prior to submitting your ticket, Browse the suggested articles that may be useful to your issue.


When should I place a call to NRDR Support?

If you’re having difficulties submitting a ticket,  have not received a response within 3 business days, please call the NRDR support team at: 1-800-227-5463, ext. 3535.

Last Review Date: 4/27/2021

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